TMS is an IT professional services and field delivery company. We handle installations, break/fix, and ongoing support for the technology that runs enterprise locations, deployed by our own network of W2/W9 technicians, not a marketplace of strangers.
From the server closet to the sales floor, TMS technicians show up with the right skills and the right parts to get the job done, on schedule.
TMS is an IT professional services and field delivery company built for organizations that need technology installed, maintained, and supported at scale, without losing accountability along the way.
Complex service environments usually mean complex vendor relationships, one company for installs, another for break/fix, a third for cabling. TMS was built to be the one call instead: a single provider that sources, manages, and holds itself accountable for the technicians doing the work.
We take ownership of the SLA, coordinate scheduling and reporting on your behalf, and keep the same quality standard whether it's one site or a thousand.
Every engagement is staffed by our own W2/W9 technicians and backed by a team that manages scheduling, quality, and reporting on your behalf.
Onsite diagnosis and repair when something goes down, plus scheduled preventative maintenance so fewer things do.
Site surveys, staging, and turnkey installs for new locations, hardware refreshes, and coordinated multi-site rollouts.
Installation, configuration, and break/fix support for point-of-sale hardware in retail and hospitality environments.
Installation, configuration, and troubleshooting of network hardware for reliable, everyday connectivity.
Low-voltage and structured cabling design and installation, built to code and built for the long run.
Mounting, wiring, and configuration of AV systems and digital signage for retail, corporate, and public spaces.
Kitting, staging, and configuration before equipment ever reaches a site, plus asset tagging and imaging support.
Pickup, recovery, and responsible disposal of retired hardware as part of a refresh or decommission project.
Visibility into ticket status, SLA performance, and completed work, so you always know where a job stands.
TMS sources and manages the technicians behind every job, so you get one point of accountability from the first site survey to the last ticket closed, across break/fix, installs, structured cabling, retail systems, and managed print.
That same workforce reaches enterprise locations across the country, so a national rollout gets the same consistency as a single-site visit, across retail, grocery, convenience, QSR, and corporate environments alike.
The right technician for the right job, every time. We treat every engagement as a partnership, not a transaction, and staff it accordingly.
Clear visibility into data, process, and status, no black boxes. You know what's happening on site and why.
We own the outcome, not just the dispatch. SLAs, reporting, and quality control are our responsibility, not an afterthought.
Every client's contract looks a little different. We fit the engagement model to the work rather than forcing one structure on every account.
TMS owns delivery end to end against your SOW or contract, with our technicians and our accountability for the SLA.
Straightforward T&M billing for dispatched work, ideal for variable or unplanned ticket volume.
Recurring preventative maintenance and support scoped and priced for the equipment you have in the field.
Fixed-scope pricing for a defined rollout, refresh, or one-time deployment across one or many locations.
Send work orders straight to a qualified TMS technician for faster turnaround on routine tickets.
Simple, predictable billing for managed print programs based on actual usage.
Every work order TMS completes feeds back into clear, straightforward reporting, status, timing, and outcomes for the technology you have deployed.
Where many field service providers lean on a shifting pool of independent contractors, TMS is built around a full network of W2/W9 technicians we train, and hold to one standard, wherever they're dispatched.
Our technicians work for TMS directly, which means consistent training, vetting, and accountability on every ticket.
A field network built to support enterprise clients across the country, from single-site projects to national rollouts.
Reporting and quality standards built for organizations that can't afford surprises in the field.
Kitting, site surveys, equipment staging, and scheduling are locked in ahead of time, so deployments go live on schedule without surprises in the field.
Retail and quick-service environments don't get downtime. New POS technology, digital signage, access control, and kiosks all have to stay up during business hours, with technicians who understand the pace of a store, not just a data center.
TMS supports project implementations, hardware procurement, maintenance, and break/fix requests for retailers, grocers, convenience chains, and QSRs, with technicians vetted for the skills and certifications your systems require.
Print devices are still everywhere in the field, and they still break, jam, and run out of toner at the worst time. Our Managed Print Services program pairs field maintenance with a straightforward supply program, so printer upkeep stops eating your team's time.
Whether it's a single site or a national deployment, TMS is ready to put technicians on the ground.
info@tmsserv.com